Services for deploying and running Erpena

Run Erpena in the cloud or in your own environment. We can help with deployment, data migration, training, system administration and custom modifications.

Use the services you need — from one-off implementation assistance to ongoing administration and support.

Customer support

Paid Erpena plans automatically include e-mail support. Our specialists answer common user questions and help resolve urgent technical issues.

When a service intervention is required, we first try to resolve the issue remotely. If that is not sufficient, we can send a specialist on site.

We also offer extended support packages, which are particularly suitable for larger companies and customers running Erpena on their own infrastructure.

On-premise installation

In addition to the cloud version, Erpena can also be deployed on your own server without a licensing limit on the number of users. Capacity and performance depend on the selected infrastructure. This option is intended mainly for larger companies and organizations with higher requirements for performance, operations or integrations.

We can adapt an on-premise installation to your needs and integrate it with other business systems. If you do not have your own server, we can also provide suitable application hosting.

Our technicians can help you design the solution, deploy the system and handle the technical details.

System administration

For on-premise installations of Erpena, we also provide related administration services:

System administration and configuration
Regular backups
Routine system administration
Data restoration from backup
Regular system updates

System updates

Regular updates are included with the cloud version. For on-premise installations, updates depend on the agreed scope of service.

For on-premise installations, we support the two most recent versions of Erpena as standard. We therefore recommend regular updates so that the system remains supported and benefits from current fixes and improvements.

Data migration

Our specialists can help migrate data from your existing system and transfer it to Erpena so that you can continue working smoothly after deployment.

Custom modifications

Depending on your requirements, we can make modifications such as:

Adjusting customer notifications, including text changes or adding another language.
Changing the format of quotations, invoices or service reports.
Creating order templates that reflect your business processes.
Adding custom reports.
Localizing the system into another language.

For on-premise installations, we can also provide other non-standard system modifications. Contact us to discuss the available options.

Training

We provide standard training for individual modules as well as tailored training based on your needs. Our trainers are also available for follow-up consultations.

Individual solution

If none of the predefined configurations fits your requirements, we can prepare a solution tailored to your company's needs and provide an individual proposal.